Privacy Policy

1. Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name, email address, phone number
• Billing and shipping addresses
• Payment information (processed securely through payment processors)
• Business information (company name, GST number, business type)
• Account credentials and profile information

Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, clicks, searches)
• Location information (if you enable location services)
• Cookies and similar tracking technologies

Information from Third Parties

• Social media platforms (when you connect your accounts)
• Payment processors (transaction confirmations)
• Analytics and advertising partners
• Business verification services

2. How We Use Information

We use your information for the following purposes:

Service Provision

• Process and fulfill orders
• Manage your account and provide customer support
• Facilitate communication between buyers and sellers
• Process payments and prevent fraud

Communication

• Send order confirmations and shipping updates
• Respond to inquiries and provide customer support
• Send promotional emails (with your consent)
• Notify you about account or service changes

Improvement and Analytics

• Analyze usage patterns to improve our services
• Conduct research and analytics
• Personalize your experience and recommendations
• Test new features and functionality

3. Information Sharing

We may share your information in the following circumstances:

Service Providers

We share information with trusted third-party service providers who help us operate our platform:

• Payment processors (Stripe, Razorpay)
• Shipping and logistics partners
• Cloud hosting providers (AWS, Google Cloud)
• Analytics services (Google Analytics, PostHog)
• Customer support tools

Business Transactions

Your information may be transferred if we are involved in a merger, acquisition, or sale of assets.

Legal Requirements

We may disclose information when required by law or to protect our rights and safety:

• Comply with legal obligations
• Respond to lawful requests from authorities
• Protect against fraud and security threats
• Enforce our terms of service

4. Data Security

We implement comprehensive security measures to protect your information:

Technical Safeguards

• SSL/TLS encryption for data transmission
• AES-256 encryption for data storage
• Secure data centers with 24/7 monitoring
• Regular security audits and penetration testing
• Multi-factor authentication for sensitive operations

Administrative Safeguards

• Employee training on data protection
• Access controls and need-to-know basis
• Regular security awareness programs
• Incident response procedures

Data Retention

We retain your information only as long as necessary for the purposes outlined in this policy or as required by law. Account information is typically retained for 7 years after account closure for legal and business purposes.

5. Your Rights

You have the following rights regarding your personal information:

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience:

You can manage cookie preferences through your browser settings or our cookie consent banner.

7. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

8. Policy Updates

We may update this privacy policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying a prominent notice on our platform

9. Contact Us

If you have questions about this privacy policy or our data practices, please contact us: